Enforcement & Compliance Inspector

Aliso Viejo, CA
Summary

The preferred candidate will possess excellent interpersonal skills and be able to work independently. The position will entail exterior inspections of homes in a residential community association, documenting compliance issues and confirming completion of exterior projects pursuant to written requests and approvals. Administrative duties such as data entry, correspondence with homeowners, committee members and Board members. As an Enforcement & Compliance Inspector you will are the eyes of the Association. When you drive the communities for compliance issues you are also looking for maintenance issues throughout the community. You are assisting homeowners to resolve their compliance issues.

Essential Duties and Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

  • Monitor the community for compliance with the Community rules & regulations.
  • Inspect and document rule and regulation violations, exterior modification projects throughout the residential community for conformity with prior written approvals.
  • Create Violation letters, follow letter and compliance letters.
  • Document including photos, track, and update follow statuses in C3 and in Association’s folder.
  • Monitor exterior common area for unauthorized users and/or activities.
  • Be able to easily communicate with owners, Enforcement Committee and Board of Directors.
  • Interact with homeowners regarding a violation, hearing or fines resulting in the
  • Enforcement/compliance process and providing resolutions to these issues.
  • Maintain accurate and complete records of homeowner communication and enforcement inspections.
  • Respond to customer inquiries by first understanding the inquiry, then reviewing previous similar inquiries and responses, researching other information, assembling the information, forwarding the information to the customer, and verifying that the customer understands.
  • Report any safety or hazardous items immediately to supervisor.
  • Maintain consistent and regular attendance.
  • Work closely with other Associates as well as the Enforcement Committee members and the Board of Directors in a professional manner.
  • Any and all other assignments as deemed necessary by the Board of Directors or supervisor.
  • Administrative responsibilities (high volume)
  • Continually increase job knowledge by participating in educational opportunities and read and understand governing documents of each homeowner’s association.
  • Filing as necessary
  • Light office duties as needed.
  • Attend weekly/ monthly meetings.
  • Practice and adhere to Seabreeze Management Company, Inc. Standards.
  • Conduct business at all times with the highest standards of personal, professional and ethical conduct.
  • Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
  • May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
  • Ensure all safety precautions are followed while performing the work.
  • Follow all policies and Standard Operating Procedures as instructed by
  • Management.
  • Perform any range of special projects, tasks and other related duties as assigned.
  • When driving communities, you are to follow all California vehicle laws, such as but not limited, wearing your seatbelt, driving the speed limit, etc.
  • Other duties as assigned by the supervisor.
Requirements, Knowledge, Skills and Experience:
  • 3 years of experience in the industry, managing homeowner’s associations, city government, or related experience
  • Excellent communication skills (written and verbal) to explain the Community standards clearly, tactfully, and professionally.
  • Maintain a friendly professional demeanor while interacting with residents in person or over the phone.
  • Return phone calls and emails with 24 hours addressing any concerns or questions regarding enforcement / compliance letter(s) received.
  • Proficient in use of Outlook, Word, and Basic Excel.
  • Understand how to enter data into databases.
  • Automobile insurance policy coverage
  • Attention to detail.
  • Able to multitask and learn in a fast-paced environment.
  • Customer-service minded with the ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times.
Minimum Education:

High School diploma or equivalent required

Language Skills:

The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.

License/Permits/Certifications Required: 

Valid Driver’s License and State mandated vehicle insurance.

 Work Environment:

The work environment is outside on various properties. Ability to survey properties on foot as needed. Work outside and indoors year-round. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

If you are interested please apply here

 

 

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact us at Vy Nguyen at (949) 334-8166.